Return & Refund Policy

The Perfume Labs
Last updated June 22, 2025

This Returns & Refund Policy is part of our Terms and Conditions and should be read alongside our Shipping Policy and general terms.

Returns Policy

1. We offer a one-time return policy for all eligible products.
2. Customers may request a return within 3 days from the date of delivery.
3. Customized or personalized products are not eligible for returns.
4. Returned items must be unused and in their original packaging with all tags and labels intact.
5. Customers are required to self-ship the returned products. Please ensure items are securely packed to avoid damage during transit. We recommend using a reliable courier service.
6. Once the returned product is received and inspected, the refund will be processed within 7 business days.
7. For return-related queries, contact us at:
   • Email: support@theperfumelabs.in
   • Phone: +91 86181 36810

Refund Policy

Terms & Conditions for Refund

1. Refunds can be requested within 3 days of delivery of your order.
2. If you placed your order as a guest, you must register using the same email address to request a refund.
3. For any questions regarding refunds, contact us at support@theperfumelabs.in.

Refund Processing Time

• Refunds will be initiated within 24 hours of receiving the returned product.
• Once initiated, the amount will be credited to your bank account within 7 working days.

Where to Send Returns

Customers are responsible for the return shipping charges. Ship your return to the following address:

The Perfume Labs Returns
22/3 Kaveri Amma Temple Road, Opposite Anuroopa Advocate, Jayanagar 1st Block, 560011

Haven’t Received Your Refund?

1. We notify customers via email once the refund has been initiated.
2. If you’ve received confirmation but haven’t received the refund, please wait for the process to complete (up to 7 working days).
3. For further assistance, you can reach out to us at support@theperfumelabs.in or call +91 86181 36810.